FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
Payment may be made by Visa, MasterCard, Discover, Amex or check. If paying by check, payment must be received at least one week prior to stork delivery.
Are reservations required?
Reservations are recommended but not required. If you do not make a reservation, we request that you call and place your order at least 24 hours before you would like your stork delivered. Reservations may be made by calling and providing us with the babys estimated due date, payment and delivery information. When baby arrives, simply call us with the birth information and your stork will be ready to deliver.
When should I make a reservation?
You can make a reservation any time before or after the baby arrives. Reservations can be taken over the phone at 815-383-8299 or email us at info@adorablestork.com.
Do you have gift certificates?
Yes. Gift certificates may be purchased to give as a gift to the new parents or grandparents. After we receive your payment, your gift certificate will be mailed. Please call us at 815-383-8299 to purchase a gift certificate.
I'd like to order a stork for someone else. How do I do this?
To order a stork for someone else, please give us a call at 815-383-8299 or email at info@adorablestork.com. We will need to know the new parents' name and address, the new baby's name, weight, length, and birth date. You may also reserve a stork ahead of time by giving us the estimated due date.
Do you deliver in all types of weather?
We deliver in most weather conditions. However, we reserve the right to cancel or postpone the delivery if we feel the weather would prevent us from delivering. (ie: excessive snow, high winds). We will contact you to reschedule or refund the rental fee if the delivery is delayed or canceled.
What if I need to cancel an order?
You will receive a full refund if either of the following applies: A) The rental is canceled at least 48 hours in advance. B) Extreme weather conditions prevent us from delivering your stork.
Where do you deliver?
We deliver, set up and remove your stork for free in most of Mchenry County. Please see our territory map to see if you qualify for free delivery. Feel free to call us at 815-383-8299 or e-mail info@adorablestork.com if you have questions about our delivery area.
Does someone need to be home when you deliver the sign?
No, we will setup your sign and leave a congratulations card at the home upon delivery.
I still have questions...
If you still have questions, please call us at 815-383-8299 or email at info@adorablestork.com
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